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How to Cancel Your Inteligator Membership

I wanted to add a quick comment prior to you reading further.  I have received literally hundreds of comments on this article.  Unfortunately, nearly every comment is some variation on a request that I cancel someone’s inteligator account.  Let me again clearly state that I DO NOT OWN INTELIGATOR!  I wrote this to help people who are confused as to how to cancel their subscription.  For those of you who wish to share a comment at the end of this article, I welcome you!  But please do not ask me to cancel your subscription as I have no way of doing this for you!  Now, on to the article…..

I have had many people ask me how to cancel a recurring membership with Inteligator.  Let me first say that in my opinion, none of the “unlimited” background check services are worth much.  Background checks cost too much to produce for a company to offer unlimited access for basically the same price as a single decent report.  Bottom line, this goes back to the common statement that, “You get what you pay for”.  If you are serious about needing a background check, then you ought to be using a service that charges on a “per report” basis. 

In regards to inteligator, I have noticed that some overly aggressive salespeople (in no way affiliated with this blog or me personally) have failed to mention that this is a recurring billing program.  Even though the fact that this is a product that bills customers on a monthly basis is clearly stated on the checkout page, many people have not seen or noticed that information.  They do not realize they are being billed monthly until they see the charge on their credit card a month or two down the line.  This creates some very unhappy customers!

So, for those of you seeking to cancel your subscription to Inteligator for whatever reason, let me walk you through the process.  But before I d0 so, allow me to again clarify that I DO NOT OWN Inteligator.com!  I chose to write this article as a personal courtesy to the many people who have come to me seeking advice on how to cancel their monthly subscription to the Inteligator Unlimited Background check plan.   I am not exactly sure why everyone isn’t simply asking Inteligator directly.  But either way, I am happy to do all I can to help people understand what they need to do.  No one should ever face a situation where they purchased an online product or service and then have no idea how to return the product or cancel the service. 

As for the cancellation procedure itself, this has changed several times over the last couple years so you should be sure to visit Inteligator’s “Terms or Service Agreement” page  in order to make sure you have the most accurate information.  Following is some pertinent information from that page:  

Terms of Purchase
 Payment of fees for purchases of InteliGator services must be made with either a valid credit or debit card (Payment Information). If your Payment Information is insufficient, or not accurate, current, and complete, and you do not notify us promptly when such information changes, we may suspend or terminate your account and refuse any use of InteliGator.
 
You may choose to purchase a 3, 4, 7 or 14 day trial to InteliGator’s Basic or Advanced membership. If you decide to cancel within the trial period, you will only be
charged the trial period fee. To cancel during the trial period, contact InteliGator within the trial period by sending in your cancelation request to cancellations@inteligator.com.  Please note that trial period fees are billed in advance; we will not refund the unused portion of your trial period. 
 
Following the trial period, your membership fees (Fees) will be billed to the credit or debit card provided as part of your Payment Information on a one-time yearly or monthly recurring basis, depending upon your chosen membership level.
Inteligator has recently also provided a specific page on their website to assist their customers through the cancellation process.  You can access that page by CLICKING HERE.  According to what I read in Inteligator’s documentation, you must submit your cancellation request 24 hours before the deadline of either your trial or the beginning of your next billing cycle in order to avoid further charges.  Personally, I think this is a bunch of garbage!  You should never be required to submit a request to terminate a service 24 hours before the deadline!  They should allow you to submit your request anytime prior to the actual deadline but that is how they do it so be warned! 
 
I hope this information helps and welcome any comments, suggestions or questions.  If you are serious about running a background check then visit CompleteReviews.net for reviews of the best, most legitimate background check providers on the internet.
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September 2, 2009 Posted by | Background Checks, Criminal Records, Public Records Search | , , , , , , , | 354 Comments