Public Record Search

All About Public Record Search.

Is Inteligator a Scam???

So it is time for a reality check.  As you can see from the number of comments posted on the article we released detailing how to cancel an Inteligator membership, there are a lot people feeling frustrated with the Inteligator product.  We reviewed the signup and cancellation process provided by Inteligator and it seems to be fairly straight-forward but something is amiss if this many people are struggling with the concept of how to cancel a subscription.  In our opinion, Inteligator needs to provide a better cancellation procedure so that their customers can easily end a subscription should they decide they no longer need to product.  Other companies offer toll free phone numbers so that their customers can actually speak with a representative.  This allows the customer to know for sure that their account has been terminated to their satisfaction. 

Anytime you are dealing with a subscription based service, there needs to be a clearly defined way out for the consumer.  If not, many customers will end up getting billed even while trying to figure out how to cancel.  That is not in keeping with the spirit of honest consumerism!  We therefore do not currently recommend Inteligator to anyone unless they clearly understand that this is a service in which you are enrolled meaning you will be billed every month for the contracted fee.  This billing will continue indefinitely until you cancel your subscription. Please refer to our previous article, “How To Cancel Your Inteligator Membership” for those exact steps which we gleaned from Inteligator.com’s own Terms page.

We clearly want to state that, despite the obvious confusion surrounding the cancellation process, every Inteligator customer that we have communicated with has succeeded in getting their account cancelled and any money refunded that was billed to them while they were trying to figure out the required procedure.  We have not heard of any substantiated claim where Inteligator has failed to refund money in such a case.  If this has happened to you please comment on this article or send us an email at admin@completereviews.net as we would very much like to hear from you!

A word on the Inteligator product itself.  In our personal experience, has been a decent product.  We were able to find a lot of good information on our test subjects.  There were some data errors in some of the searches but no more than we have seen in comparable sites.  All background check sites can have data errors as they rely completely on the end-source for the information they are reporting which can be a small court system in Wyoming.  We also liked their interface which we felt was easy to use. 

There is also one other complaint we are hearing;  that people are being required to pay extra for certain information.  This comes as a surprise when they thought they had paid for an “unlimited” search product.  We researched this and according to Inteligator, the Unlimited Access is to a limited sub-set of information.  Some of their customers have complained that this violates the spirit of the product they were sold.  We looked at Inteligator’s Terms page, and in our opinion a scenario where a customer would need to pay extra for certain information is not clearly defined.  They basically state that a subscriber is given, “unlimited and full access to search results and reports for all searches available in the InteliGator Advanced Member’s Area”.  It goes on to list all the types of reports that are included in the Advanced Member’s Area and the list is fairly extensive.   No where do we see any indication that some of your searches may take you to reports not covered by this advanced area but apparently that must be the case.  We feel that Inteligator needs to clarify this for their customers in advance of them making a purchase so there is no confusion on what the term “Unlimited” means to both parties.

We will be communicating these points to Inteligator and hope it helps improve their product to a point where we can feel comfortable again recommending them to our readers.  For now, we recommend you really read the Terms provided by Inteligator before you decide if this is the right product for you.

If you are specifically looking for an unlimited search product, you may want to consider other options and can read detailed reviews of the best unlimited search sites at CompleteReviews.net.

If you have questions or concerns, either post them as a comment to this article or feel free to email us at admin@completereviews.net.

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November 7, 2009 - Posted by | Background Checks, Criminal Records, Public Records Search, Reverse Phone Lookup, Sex Offender Registry | , , , , , , , ,

39 Comments »

  1. I Can`t cancel my subscription because cant` access the website cancellations@intelirator.com so whats the scam my account is EKJ6N62W I Have sent you a email at inteligator.com to cancel but will it really be cancelled?

    Comment by Tim Johnson | November 22, 2009 | Reply

    • Your email was not sent to us… this is just a public record search blog. We are not Inteligator.com in any way! This article is just for information purposes. If you sent an email to cancellations@inteligator.com requesting your account be cancelled, then I am sure it will be. When did you send in your request? I know they don’t process cancellations over weekends.

      Comment by PublicRecordSearch | November 23, 2009 | Reply

  2. don’t know why can’t log on to cancellations but i want my nmembership to be canceled asap and why isn’t there Any contact number makes me wander if it is a scam. pleae cancel it thanks

    Comment by aseelah davis | February 28, 2010 | Reply

    • I am sorry for the confusion but we do not own Inteligator.com. This is just an informational blog. We wrote this article to provide you with helpful information regarding our experience with the inteligator product. We have nothing to do with cancelations but can point you in the right direction. You just need to send an email to cancellations@inteligator.com requesting the cancel your subscription. I believe they process requests on business days and have seen it take a day or two for a request to go through. Please let us know if they do not respond!

      Comment by PublicRecordSearch | February 28, 2010 | Reply

  3. My comment is that I can’t access their e-mail. I use the library free computer, but the pop-up server keeps telling me that there is an error. I have tried to contact them but to no avail. Do you know of any alternate e-mail, or possibly a phone number? I can’t afford their service. I figured I could just try the $4.95 3 day trial because I am trying to look up my dead child’s birth certificate and I can’t afford the trip to where he was born. I would appreciate any help you have to offer. Thank you.

    Comment by Susana Osuna Mora | March 5, 2010 | Reply

    • There is no need to access any pop-up program to cancel this service. You just send an email to cancellations@inteligator.com with a request that they cancel your service. I assume you have an email account? Just create a new mail message and enter the above email address into the To: field. Tell them who you are and ask to have the subscription cancelled.

      Please let me know if this doesn’t work for you and I would be happy to try and help further. Please remember that we do not own nor control in any way the Inteligator product. We simply recommend it as a great option for those who cannot afford to pay a lot of money for background checks.

      Hope this helps!

      Comment by PublicRecordSearch | March 5, 2010 | Reply

  4. I want to cancel my membership and be refunded the original cost of $2.95 for the first 4 days of service and not be charged for the monthly fees of $19.95. Every site I try to go to, they are requesting additional fees. This is not what I am needing at this time.

    Comment by Brenda A Storck | April 26, 2010 | Reply

    • Hi Brenda,

      Sorry for not responding sooner. We do not own Inteligator. This is just an opinion blog regarding different public record search products. We posted an article about how to cancel an inteligator membership as it was a question we were receiving often. According to the Inteligator.com website, you need to send an email to cancellations@inteligator.com and request that your subcription be cancelled. Please let us know if they do not respond according to your desires.

      Comment by PublicRecordSearch | May 3, 2010 | Reply

  5. Dear sir, The website cancellations@inteligator.com does not work and I wish to cancel this membership. I know you don’t represent the company, but is there any other way to contact this company Ingeligator? Is there an alternate email, phone #, fax#, mailing address?? Anything? I really need to cancel this membership.

    Thank you, David

    Comment by David Dodson | May 28, 2010 | Reply

    • Hi David,

      I am happy to help you out! The problem is that cancellations@inteligator.com is not a website… it is an email address. You send an email to that address asking for your subscription to be terminated an they will take care of it (usually within a day or two). Please let me know if you have any more questions.

      Comment by PublicRecordSearch | May 28, 2010 | Reply

  6. Please cancell my subscription

    Comment by katherinelandini | June 5, 2010 | Reply

    • We have nothing to do with Inteligator cancellations. We do not own that product but simply wrote this article to help others know how to get their account cancelled. You send an email to cancellations@inteligator.com and they will process your request.

      Comment by PublicRecordSearch | June 7, 2010 | Reply

  7. I’m beginning to feel bad for this blog writer. Can’t anyone read? I’m tempted to pity subscribe to InteliGator just to make up for all of their idiot customers.

    Thanks for the review. I will keep it in mind when I’m doing my research.

    Comment by Katie | July 22, 2010 | Reply

    • Thanks Katie! It has been quite interesting to read all the comments when I feel the articles could not be more straight-forward on what inteligator requires.

      If you are doing research on best options for anything background check related you can also visit http://www.CompleteReviews.net or email admin@completereviews.net for answers to any of your questions.

      Good luck to you and thanks for the kind comment!

      Comment by PublicRecordSearch | July 30, 2010 | Reply

      • I want to cancel my acct with publicrecords.com they say send e-mail to cancelations@inteligator.com I have tryed it does not go through can you help me please ???

        Comment by Patti | August 13, 2010

      • Hi Patti,

        I am not sure where you got your information. Publicrecords is a completely different company and site from inteligator.com. I will email you directly so I can try and help you figure out how to cancel an account with publicrecords.com.

        Comment by PublicRecordSearch | August 13, 2010

  8. NOT TO BE TACKY HERE BUT HOW ARE WE SUPPOSED TO CANCEL THE MEMBERSHIP WE NO LONGER DESIRE DUE TO THE FACT THERE WERE NO RESULTS WITH THE SITE WHEN WE CAN’T ACCESS CANCELATIONS@INTELIGATOR.COM?

    Comment by LouAnn Scott | August 24, 2010 | Reply

    • Please read the article we posted with the exact procedure for canceling an account with inteligator. Or better yet, go to http://www.inteligator.com and read their Terms and Conditions page which details how to cancel an account.

      Comment by PublicRecordSearch | August 25, 2010 | Reply

  9. i am worried that they keep billing my credit card. their whole site is full of deception. what should do. i can’t cancel. what can we do to stop them. the poor innocent people that are trying to get death certificates. they feed on.

    Comment by manny | November 14, 2010 | Reply

  10. I tried to cancel 5 min. after isubcribed and hope it goes thru. Just like everyone else said you can’t get anywhere. Also i subcribed to Public Records Search once and couldnt get any results. Learned my lesson won’t buy anything online again! Won’t be a 3 time, NO CHARMES HERE !!!

    Comment by yolana | December 1, 2010 | Reply

  11. please cancel my service

    Comment by keith robinson | December 12, 2010 | Reply

  12. I signed up for the Intelligator service under the illusion that I would be receiving access to ‘public records’. All I have gotten for my $ is a series of searches that yeild basically nothing. Even when I search within a specific state all of the data that is returned to me is nationwide! Leaving me to sort through it. And usually offering up nothing for the stated “state” or “year of birth” I specified. In my opinion this service is not worth the money or the wasted time you will spend hunting through there data. (As a note: I did a test search in as many possible ways I could think of for known factual information that should have been available and still received “no results” – just an offer to do another search for an additional $30) This service seems highly suspect to me on the whole. Thank you for the cancellation information though. They didn’t inclued any access to this in my purchase receipt and its impossible to locate it on their website.
    Regards, T

    Comment by TFemrite | December 24, 2010 | Reply

  13. I really appreciate your article, it gives me some relief somehow, since I registerd as trial account for 1$, and then I asked them to cancel it.. 2 days passed and and still waiting the cancellation,I’m afraid of not cancelling it, maybe it’s because of weekend… I hope so
    I can’t afford 29$ to be withdrawn from my credit card

    Thanks again

    Comment by Salem | February 7, 2011 | Reply

    • They confirmed the cancellation, they didn’t reply quickly since they were in the weekend

      Comment by Salem | February 7, 2011 | Reply

  14. i would like to cancel my subscription i have no need for it.

    Comment by andrea newsome | July 19, 2011 | Reply

  15. Dear Blog Writer,

    Thank you very much for your informative reviews! We at InteliGator appreciate your comments and thank you again for your time.

    I have noticed a lot of confusion regarding the cancellation procedures for InteliGator. I wish to inform our customers that cancellation instructions are printed clearly on the site both within the FAQ text and Terms and Conditions. Here are the links for your convenience:

    http://www.inteligator.com/home/terms.php
    http://www.inteligator.com/home/faq.php?act=faq_detail&fcat_id=9&fsc_id=42

    We also a few different ways to cancel accounts for ease of our customers.

    You can email me at ANY TIME at cancellations@inteligator.com or support@inteligator.com. Please make sure you include your ClickBank order number and email address you used to sign up so that we can find you quickly and take care of your request as efficiently as possible.

    If email does not work for you, our customer support form within the members area is always open to our customers! It’s easy to use as well! Simply log into your account and click on “Help Center”. From there you will be given the option to contact Customer Support. Fill out the form and choose “Account Cancellation” as your subject and your account will be cancelled.

    Please also note that the Premium Reports referred to in this post are a third party product that we’re offering our customers if they so choose. All InteliGator searches are completely free of charge and always have been!

    I’m looking forward to hearing from you!

    All the Best,
    Sophia
    InteliGator Customer Support Representative

    Comment by Sophia | September 8, 2011 | Reply

  16. If Inteligator Is Really On The Up And Up Why Are They Refusing To Make A Reply When Asked For Their Business Location And Mailing Address, And Business Phone Number. ( Why Are They Protecting This Information ?) They Advertise That They Can Help Us Find Anyone,Why Can’t They Help Us Find Them ? They Should At Least Have A Customer Support Live Chat. The Email Address They Give Us To Use For HELP Is A Joke! They Will Send You A Auto Reply Saying They Are Working On Your Request,And Someone Will Be Back In Touch. And That Is The Last You Will Hear From Them.

    Comment by Odell R. Whitman | October 29, 2011 | Reply

  17. I have contacted my local law enforcement agency about this scam this website is running i am canceling and will be also contacting federal agencies my order number isFH79FEKH IF YOU GO IN MY ACCOUNT CRIMINAL CHARGES WILL BE BROUGHT FORTH

    Comment by sabrina johnson | April 12, 2012 | Reply

    • Seriously??? Why would you threaten me? Did you even read this article or look at the site you are on? I write a blog to help people! I am not Inteligator if you would take a moment to read anything on my site! I wrote this article to help people because I saw how many people are getting screwed by inteligator! But again, I am not going into your account or doing anything to you other than trying to help! Did you read the article I wrote on how to cancel a subscription? If so, you know how it is done. If you wish to pursue inteligator legally then I say go for it! They probably deserve it from what I have seen. I do not believe they are doing anything technically illegal but I beleive they are being intentionally deceptive with this monthly billing program which is why I tried to help by writing the articles. I wish you well in your efforts but next time make sure you are attacking the right people!

      Comment by PublicRecordSearch | April 24, 2012 | Reply

  18. I am wanting to cancel. No longer need this. Kimberly Reed thank you.

    Comment by kimberly reed | May 15, 2012 | Reply

  19. would u close and cancel my inteligator cause i dont even know my reason of really paying for it.

    Comment by Keyona Brown | June 12, 2012 | Reply

    • That is not something I can do as I do not own inteligator. This is just a blog where I wrote an article to help clarify for everyone how to cancel a subscription. Please read the article for instructions on how to submit a cancellation request.

      Comment by PublicRecordSearch | June 13, 2012 | Reply

  20. Thank you for posting this. I also click on a 3 day pass but something told me to check it out first.

    Comment by katie | January 29, 2013 | Reply

  21. almost

    Comment by katie | January 29, 2013 | Reply

  22. Couldn’t get anywhere after i ordered

    Comment by cynthia byrd | March 1, 2013 | Reply

  23. I just have to say that I have been laughing my ass off at the people canceling their subscription to inteligator on this review blog. The human race is doomed if people really are this stupid.

    Comment by Melissa | July 19, 2013 | Reply

    • The scary thing is that I haven’t approved half of the posts as there are too many to manage. I also tend to leave out the comments telling me what a horrible person I am for running a scam when I am just trying to help! Sites like Inteligator should take heart knowing there are millions of people out there willing to plug in their credit card info without bothering to read the terms and conditions… Or do a quick search on the company name to see if they are legit. Scary!

      Comment by PublicRecordSearch | July 19, 2013 | Reply

  24. the easiest way to cancel your subscription will be to contact CKBank at 1-800-390-6035, contact the producer of your credit or debit card to dispute the charge and have a new card issued to prevent further charges. You will need the order number which was included with your initial receipt. (Wonder how many downloaded this info) to acquire a refund!
    I wonder how many people will have the monies refunded? $19.95 times 1000 will more than pay for the services not rendered! Have a great day ya’ll!
    Mike

    Comment by michael c ogle sr. | December 2, 2013 | Reply


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