Is Inteligator a Scam???

So it is time for a reality check.  As you can see from the number of comments posted on the article we released detailing how to cancel an Inteligator membership, there are a lot people feeling frustrated with the Inteligator product.  We reviewed the signup and cancellation process provided by Inteligator and it seems to be fairly straight-forward but something is amiss if this many people are struggling with the concept of how to cancel a subscription.  In our opinion, Inteligator needs to provide a better cancellation procedure so that their customers can easily end a subscription should they decide they no longer need to product.  Other companies offer toll free phone numbers so that their customers can actually speak with a representative.  This allows the customer to know for sure that their account has been terminated to their satisfaction. 

Anytime you are dealing with a subscription based service, there needs to be a clearly defined way out for the consumer.  If not, many customers will end up getting billed even while trying to figure out how to cancel.  That is not in keeping with the spirit of honest consumerism!  We therefore do not currently recommend Inteligator to anyone unless they clearly understand that this is a service in which you are enrolled meaning you will be billed every month for the contracted fee.  This billing will continue indefinitely until you cancel your subscription. Please refer to our previous article, “How To Cancel Your Inteligator Membership” for those exact steps which we gleaned from Inteligator.com’s own Terms page.

We clearly want to state that, despite the obvious confusion surrounding the cancellation process, every Inteligator customer that we have communicated with has succeeded in getting their account cancelled and any money refunded that was billed to them while they were trying to figure out the required procedure.  We have not heard of any substantiated claim where Inteligator has failed to refund money in such a case.  If this has happened to you please comment on this article or send us an email at admin@completereviews.net as we would very much like to hear from you!

A word on the Inteligator product itself.  In our personal experience, has been a decent product.  We were able to find a lot of good information on our test subjects.  There were some data errors in some of the searches but no more than we have seen in comparable sites.  All background check sites can have data errors as they rely completely on the end-source for the information they are reporting which can be a small court system in Wyoming.  We also liked their interface which we felt was easy to use. 

There is also one other complaint we are hearing;  that people are being required to pay extra for certain information.  This comes as a surprise when they thought they had paid for an “unlimited” search product.  We researched this and according to Inteligator, the Unlimited Access is to a limited sub-set of information.  Some of their customers have complained that this violates the spirit of the product they were sold.  We looked at Inteligator’s Terms page, and in our opinion a scenario where a customer would need to pay extra for certain information is not clearly defined.  They basically state that a subscriber is given, “unlimited and full access to search results and reports for all searches available in the InteliGator Advanced Member’s Area”.  It goes on to list all the types of reports that are included in the Advanced Member’s Area and the list is fairly extensive.   No where do we see any indication that some of your searches may take you to reports not covered by this advanced area but apparently that must be the case.  We feel that Inteligator needs to clarify this for their customers in advance of them making a purchase so there is no confusion on what the term “Unlimited” means to both parties.

We will be communicating these points to Inteligator and hope it helps improve their product to a point where we can feel comfortable again recommending them to our readers.  For now, we recommend you really read the Terms provided by Inteligator before you decide if this is the right product for you.

If you are specifically looking for an unlimited search product, you may want to consider other options and can read detailed reviews of the best unlimited search sites at CompleteReviews.net.

If you have questions or concerns, either post them as a comment to this article or feel free to email us at admin@completereviews.net.